Issue: When my child opens the "My Aquarium" page, our screen is stuck on a loading page and we can't do anything else.
Platform: Mobile devices only
Last Reported: April 19, 2021
Recommendation: There is currently a bug with the Hawaiian tank.
How to fix:
- Go to desktop or laptop computer
- Please go to www.ABCmouse.com, then click on Log In.
- Go to About Me area
- Click on My Aquarium section
- To the right of the tank screen, you'll see a small orange and white striped fish, select the fish tab.
- Select My Aquariums label
- Pick a different default fish tank
Your selection will automatically be updated to your ABCmouse mobile app. If you still need further assistance regarding this issue, you will need to fill out a support ticket and have an agent assist you. This issue will be resolved during our next app update.
If you are currently experiencing this issue, please click the thumbs up button at the bottom of this article so we can relay this information to our developers. This issue will be resolved during our next app update.