Issue: When my child opens the "My Aquarium" page, our screen is stuck on a loading page and we can't do anything else.
Platform: Mobile devices only
Last Reported: September 05, 2020
Recommendation: There is currently a bug with the Hawaiian tank. If the Hawaiian tank is set as the default tank, you will need to login to the desktop version of ABCmouse and select a different default fish tank. Your selection will automatically be updated to your ABCmouse mobile app. If you still need further assistance regarding this issue, you will need to fill out a support ticket and have an agent assist you. This issue will be resolved during our next app update.
If you are currently experiencing this issue, please click the thumbs up button at the bottom of this article so we can relay this information to our developers. This issue will be resolved during our next app update.