Issue: When my child opens the "My Aquarium" page, our screen is stuck on a loading page and we can't do anything else.
Platform: Mobile devices only
Last Reported: July 27, 2021
Recommendation: There is currently a bug with the Hawaiian tank.
How to fix:
- Go to desktop or laptop computer
- Please go to www.ABCmouse.com, then click on Log In.
- Go to About Me area
- Click on My Aquarium section
- To the right of the tank screen, you'll see a small orange and white striped fish, select the fish tab.
- Select My Aquariums label
- Pick a different default fish tank
Your selection will automatically be updated to your ABCmouse mobile app. If you still need further assistance regarding this issue, you will need to fill out a support ticket and have an agent assist you. This issue will be resolved during our next app update.