Issue: When my child opens the My Aquarium page, our screen is stuck on a loading page and we can't do anything else.
Platform: Mobile devices only
Last Reported: April 07, 2022
Recommendation: There is currently a bug with the Hawaiian tank.
How to fix:
- Go to a desktop or laptop computer.
- Please go to www.ABCmouse.com, then click on Log In.
- Go to the About Me area.
- Click My Aquarium.
- To the right of the tank screen, you'll see a small orange and white striped fish. Select the Fish Tab.
- Select the My Aquariums label.
- Pick a different default Fish Tank.
Your selection will automatically be updated to your ABCmouse mobile app.
If you still need further assistance regarding this issue, you will need to fill out a support ticket and have an agent assist you.