ABCmouse has processes in place to help ensure that, after you cancel your subscription, ABCmouse only retains that information that it needs to provide and improve its services. In connection with providing and improving the services, ABCmouse may save information such as how far a child progressed on the Step-by-Step Learning Path, for example, to understand how challenging the Learning Path is for children or if it can be improved. ABCmouse may also save information such as items that have been earned or purchased.
ABCmouse will only retain any artwork that was created and stored in the “My Work” area for six months following cancellation, so that you may have access to them should you choose to reactivate your account within that time. After six months, this artwork will be deleted.
How can we resubscribe?
You can reactivate your account at any time by logging in with the email address and password you had previously used for ABCmouse. Once logged into the site, you will be asked to submit your new billing information and select a subscription plan.