On some devices, simply exiting the ABCmouse app may leave some features running in the background. Fully closing the app helps ensure that all features of the app are turned off and the app can restart anew.
Learn how to close the ABCmouse app by selecting your device below:
Android Phone and Tablet
To force stop the ABCmouse app, go to Settings > Apps > All apps > ABCmouse > and select Force Stop.
Swipe down from the bar at the top of the screen, and then go to More > Applications > Installed Applications, select ABCmouse, and press Force Stop.
iPhone and iPad
Go to your Home screen > double-click* your Home button to bring up the multitask tray > and swipe up on the app's preview to force stop ABCmouse.
*On an iPhone X or later, from the Home screen, swipe up from the bottom-left corner of the screen.