Low download speeds or an inconsistent wireless connection can sometimes lead to issues with using the ABCmouse app or website.
- Power off all other devices connected to your home network.
- Close any other applications or programs your device may be running in the background.
- Connect your device directly to the router with an ethernet cable.
- Move the modem and router closer to your device or vice versa.
Note: If you continue to have trouble using ABCmouse, we recommend referring to the steps for resolving stability issues.