How do I uninstall or reinstall the ABCmouse app?

Depending on your device, you can uninstall and reinstall the ABCmouse app to solve some stability issues. It’s also a great way to ensure that you have the latest version of our app on your device.

The steps to uninstall/reinstall will vary depending on the device you’re using to access ABCmouse.

Android (mobile)

Follow these steps:

1. Go to Settings > Applications > Manage Applications > All > ABCmouse and press Uninstall.
2. Turn off the device.  
3. Let the device sit for one (1) minute.
4. Turn the device back on.
5. Reinstall the ABCmouse app from the Google Play Store.

Fire Tablet

 Follow these steps:

1. Go to More > Applications > Installed Applications > select ABCmouse > and tap Uninstall.
2. Power cycle your device by turning it off for one (1) minute.
3. Go to the Kindle Apps Store and reinstall ABCmouse.

iOS

 Follow these steps:

1. Touch and hold the ABCmouse app. 
2. Tap Remove App. 
3. Tap Delete App, then tap Delete to confirm. 
4. Power cycle your device by turning it off for one (1) minute.
5. Turn the device back on.
6. Search for ABCmouse in the App Store, and click on the cloud icon to re-download it.
7. Once the download is complete, tap Open to open ABCmouse. 

Mac & PC

Follow these steps:

1. Go to the Programs menu for your platform to select and uninstall the ABCmouse application.
   • Windows users can find this in the Control Panel section.
   • Mac users can use Finder to see their Applications.
2. After uninstalling ABCmouse, go to abcmouse.com.
3. Click Log In.
4. Enter the log in credentials for your account and then click Log In.
5. Select Download to re-download ABCmouse.