How do I recover or change my ABCmouse email address?

Update Account Information

To update the email address associated with your ABCmouse account, follow these steps below: 

1. Select the gear icon at the top right of the Student Homepage.
2. Select Parent Section.
3. Select My Account.
4. Select the Account Information panel.
5. Select the Edit button beside the email address.
6. When the menu expands, enter the new email address.
7. Select the Save button to save your changes.

I Can’t Access the Email Address on File

If you're not able to access the email address on file, please reach out to the Customer Care Team. The payment information associated with your ABCmouse subscription is required in order to verify or recover the email on file or determine if billing is through a third party, such as

• Apple 
• Amazon
• Google Play