How do I recover or change my ABCmouse email address?

Update Account Information

To update the email address associated with your ABCmouse account, follow these steps below: 

1. Select the Gear icon at the top right of the Student Homepage.
2. Select Parent Section.
3. Enter your account password to access the Parent Homepage.
4. Select My Account.
5. Select the Account Information panel.
6. Select the Edit button next to the email address.
7. When the menu expands, enter the new email address.
8. Select the Save button to save your changes.

Forgot the email address you use to log in?

To retrieve it, we will need the payment information associated with your ABCmouse subscription to verify or recover the email we have on file. Please use the Recover my Email tool to recover your email address.

What if we purchased a subscription with Amazon App Store, Apple/iTunes or Google Play?

The Recover my Email tool cannot detect membership purchased via a third party. In this case, please contact us for further assistance.

Forgot your Password?

If you need to reset your password, please click on the Forgot password? link to have an email sent to you with instructions on resetting your password.