There are a couple of scenarios where you may see multiple charges on your bank statement:
- You recently made changes to your ABCmouse plan.
- You have more than one active ABCmouse subscription.
You recently made changes to your ABCmouse plan.
If you recently switched to a different ABCmouse plan or selected a subscription to the Assessment Center, you will potentially see multiple charges on your account.
For instance, if you already had ABCmouse’s monthly subscription and recently signed up for an upgrade, you may see multiple charges for the billing period in which you made the switch.
You can view your billing history at any time by visiting the My Account panel in the Parent Resources section.
You have more than one active ABCmouse subscription.
You love ABCmouse so much that you signed up for more than one subscription! But you might have forgotten which email you used. If that’s the case, please contact us for further assistance.