If you have created a subscription through iTunes, Amazon, or Google Play, you will unfortunately not be able to apply the promotional rate to your account. Please reach out to Customer Support for further assistance.
To redeem a promotional offer, you must follow these steps:
- If you are a NEW subscriber, skip to Step 3
- If you have an existing ABCmouse account, please log in through a web browser
- Click on the link provided in the email or on the advertisement containing the promotional offer
- Please note: some promotions are time-sensitive
If you have an existing active subscription, your account access will be extended for the promotional time period. Once that time period ends, your subscription will revert to your original billing rate and plan.
Here’s how you can check your subscription plan details:
- Log in to the app or website
- Select the Gear icon at the top right of the child Homepage
- Select the Parent icon
- In the Parent Section, tap or click the My Account panel
- Select the Membership panel to see your next billing date and current subscription plan details