If you have recently subscribed to ABCmouse via a Third Party such as Amazon or Apple (iTunes) and you are unable to access your account, we believe the error that you are experiencing may be fixed by restoring your subscription on your device.
To get started, please make sure you have the latest version of the ABCmouse app.
- Open the ABCmouse app on the device you used to subscribe
- Click on the “Sign Up” button on the top right of the screen
- Complete the math problem
- Enter your email address as if you were signing up for the first month free offer and click “Submit”
- On the "Easy Enrollment!" page, scroll down until you see "Having Trouble? Tap here."
- Click Restore Transaction on the pop-up
If you continue to experience issues, please Contact Us, and we'll be happy to help!