If you have recently subscribed to ABCmouse via a third party such as Amazon or Apple and you are unable to access your account, the error that you are experiencing may be fixed by restoring your subscription on your device.
Before getting started, please make sure you have downloaded the latest version of the ABCmouse app.
- Open the ABCmouse app on the same device you used to subscribe.
- Select the 'I'm new to ABCmouse' button.
- Enter your birth year.
- On the Create Your Account page, enter your email address and the password you want to use when activating your account, and click the Restore Purchase button.
If you continue to experience issues, please chat with us and ask to speak to an agent. Provide the error message you received and a screenshot of your purchase so our Customer Care team can look into the matter further.