Find out how to restore your ABCmouse subscription purchase after reinstalling the app or switching devices. This article provides instructions for restoring access on Apple, Google Play, and Amazon platforms, depending on where the original subscription was made. It’s especially helpful for users who’ve lost access due to technical changes and need to reconnect their account without repurchasing.
If you have recently subscribed to ABCmouse via a third party such as Google Play, Amazon, or Apple and you are unable to access your account, the error that you are experiencing may be fixed by restoring your subscription on your device.
Before You Start: Make sure you have downloaded the latest version of the ABCmouse app and have access to the device you used for your subscription purchase. You should also ensure you are logged into the Apple, Google, or Amazon App Store with the same account / ID you used to make the original subscription purchase.
- Open the ABCmouse app on the same device you used to subscribe.
- Select the 'I'm new to ABCmouse' button.
- Enter your birth year.
- On the Create Your Account page, enter the email address and password you used when activating your account, and click the Restore Purchase link.
Tip: If that doesn't work right away, try restarting your device.
If you continue to experience log-in issues, please chat with us and ask to speak to an agent. Provide the error message you received and a screenshot of your purchase so our Customer Care team can look into the matter further.