My child's Learning Path level was placed back to a lower level

Issue: After my child goes through their graduation ceremony on their Learning Path, they are placed back to the beginning of a lower level.

Platform: Safari web browser

Last Reported: December 30, 2022

Recommendation: If you are experiencing this issue, you will need to fill out a support ticket and have an agent assist you. They can advance your child to the next level on their Learning Path.