Issue: I can't view my child's Graduation Certificates within the My Certificates section.
Platform: All Platforms
Last Reported: July 5, 2022
Recommendation: There is currently a bug with images showing up on the My Certificates section. Please place your child back on the same Learning Path Level and try to complete the graduation ceremony again.
How to fix:
- Open the Learning Path.
- Select the last dot with the floating Diploma.
- You will open the Congratulations! pop-up.
- Click/tap Continue.
- You'll receive a Certificate pop-up once all the balloons fall on the ground.
- Select Print or Continue.
- Choose the graduation prize and press Submit.
- Select Yes to confirm the prize.
- Start the next level by selecting Start.
Your selection will automatically be updated to your My Certificates folder.
If you still need further assistance regarding this issue, you will need to fill out a support ticket and have a Customer Care agent assist you.